Vienna

Information

Stricter regulations for visa-free stay in Austria.
From October 22, 2024, the regulations for visa-free stay in Austria for Japanese nationals have been tightened.
Please be careful when visiting Austria without a visa (visiting friends, sightseeing, business trip, etc.) or when entering Austria without a visa and applying for a residence permit afterwards.
For more information, please refer to the website of the Austrian Embassy in Japan.
Implementation of the European Entry/Exit System (EES) in EU Member Countries
The Entry/Exit System (EES), an European border management system for registering the data of non-EU nationals travelling for a short stay each time they cross the external borders of European countries, was implemented on October, 2025.
Please refer to the EU website for more details.

Since the boarding gate check-in counters might be subject to change, please check at the airport to the day of departure.

Arrival

Flights operated by ANA Group will arrive at Terminal 3 of Vienna Airport.

Arrival Terminal

Passport Control and Inspection

Baggage Claim

Customs

Elevator
Information
Currency exchange
ATM
Smoking Room
Railway
Monorail
Toilet
Lactation room
Telephone
Coin Lockers
Bus
Taxi
Boat
Passengers arriving at Wien International Airport

Airport map information

On level 3 of Terminal 3, there is Gates G, toilets, ATMs, a currency exchange booth, escalators and an elevator. On level 2, there are immigration booths. After passing through immigration, proceed to level 0. On level 2, there are also toilets, escalators and elevators, while on level 1, there is Gates F, escalators and elevators. On level 0, there is the baggage claim area and customs. There also are toilets, an information counter, ATMs, a currency exchange booth, escalators and elevators. Upon leaving the building, there are bus stops and taxi stands.

Passport Control and Inspection

Please present passport.(A Disembarkation Card is not necessary when entering Austria.)

Customs

Please follow the red line for customers who need to submit a tax application at Customs or the green line for customers who do not need to make a declaration.

Departure

Flights operated by ANA Group will depart from Terminal 3 of Vienna Airport.

Departure terminal

ANA International Airport Check-in Counter Opening Times

Airport Lounge

Check-in

Security Check/Fast track

Immigration

Elevator
Information
Currency exchange
ATM
Smoking Room
Railway
Monorail
Toilet
Lactation room
Telephone
Coin Lockers
Bus
Taxi
Boat
Passengers departing from Wien International Airport

Airport map information

On level 1 of Terminal 3, there are ANA check-in and ticketing counters. After check-in, proceed to security or the priority security lane. After passing through security, go up to level 2. On level 1, there are also toilets, Gates F, escalators, elevators, and the VAT refund application counter for items in checked baggage.
If any items in your checked baggage are subject to VAT, please complete a Digital Export Validation (DEV) in the Digital Export Validation (DEV) area prior to check-in.
On level 2, there are immigration booths. After passing through immigration, go up to level 3. On level 2, there are toilets, escalators and elevators. On level 3, there are Gates G, toilets, ATMs, a currency exchange booth, escalators, elevators, the VAT refund application counter for items in carry-on baggage, and the tax refund counter. Passengers who wish to apply for VAT refunds for items in their carry-on baggage should have their VAT refund application form stamped and then receive the refund at the tax refund counter.

Fast track security screening

Look for

Gold Track

Eligible

Business class
ANA Diamond Service Members
ANA Platinum Service Members
ANA Super Flyers Members
Star Alliance Gold Members

Remarks

1 accompanying guest is also eligible for use.

About VAT refunds

A value-added tax (VAT) is applied to items purchased in Austria or other EU countries, but visitors may apply for the refund of the tax.

*

VAT refunds may not be provided by some shops, please check the shop for tax free handling.

When purchasing items

Have the shop process a Tax Refund Check.

Customs procedures at time of departure

Show the purchased item, your passport, boarding pass and Tax Refund Check to the Customs official at departure and have the check stamped.

*

Please see Customs information of each country for the latest information.

Transit

From ANA to Other Airline companies / From Other Airline companies to ANA

Elevator
Information
Currency exchange
ATM
Smoking Room
Railway
Monorail
Toilet
Lactation room
Telephone
Coin Lockers
Bus
Taxi
Boat

Airport map information

On level 3 of Terminal 3, there is Gates G, toilets, ATMs, a currency exchange booth, escalators and elevators. On level 2, there are toilets, escalators and elevators, while on level 1, there are Gates B, C, D and F, and escalators and elevators. On level 0, there are toilets, an information counter, ATMs, a currency exchange booth, escalators, elevators, bus stops and taxi stands.

From ANA to Other Airline companies

Passengers connecting from ANA to Austria domestic flights or Schengen Agreement countries

After passing through immigration, please go down the escalator on the left side to go through security check and proceed to the boarding gate.

Passengers connecting from ANA to flights to non-Schengen Agreement countries

Please go up by the escalator located at the right side and pass through Security Check. Then please proceed to boarding gate.

From Other Airline companies to ANA

Passengers connecting from Austria domestic flights or Schengen Agreement countries to ANA

Please proceed to "Gates G" as shown by the display from the arrival floor. Go through Immigration, and proceed to the boarding gate for your ANA flight.

Passengers connecting from non-Schengen Agreement countries to ANA flights

Please proceed to "Gates G" as shown by the display from the arrival floor. Go through Security Check, and proceed to the boarding gate for your ANA flight.

About the Schengen Agreement

The establishment of the EU and the tying of the Schengen Agreement have greatly simplified entry and departure procedures within Europe. The Schengen Agreement was first signed in 1985 in Schengen, a small town in Luxembourg, and implemented in 1995.

Once a Japanese national has arrived at one of country, travel within the country is treated as "internal (domestic)" travel. The entry procedures for Japanese nationals are as follows.

Disembarkation (entry) procedures

When traveling to a Schengen country via another Schengen country

Entry procedures are taken only in the first country of arrival.

Customs inspection for carry-on baggage is made at the first country of arrival and at the final destination for checked-in baggage.

Example: Haneda(Japan) to Madrid(Spain) via Frankfurt(Germany)

Entry procedures and customs inspection for carry-on baggage is processed in Frankfurt(Germany). Customs inspection for checked-in baggage is processed in Madrid(Spain).

Embarkation (departure) procedures

When traveling from a Schengen country via another Schengen country

The departure procedures are taken only in the last Schengen country to be departed from. The customs inspection is made at the destination country.

Example: Madrid(Spain) to Haneda(Japan) via Frankfurt(Germany)

The departure procedures are taken in Frankfurt(Germany), and customs inspection done in Haneda(Japan).

on June 21st, 2026 (JST) current information

Vienna International Airport (VIE) to Vienna city

- "→" indicates the route.

Bus

Vienna Airport Bus

There are three bus routes, and VAB1 and VAB2 are convenient for going to the city center.

VAB 1

VIE → Vienna Central Railway Station South Entrance (Wien Hauptbahnhof, Eingang Süd) to Vienna West Railway Station (Wien Westbahnhof)

Boarding point: Bus stop in front of the airport terminal arrivals hall
Time required: Approx. 25 min. to Vienna Central Railway Station South Entrance, about an extra 15 min. to Vienna West Railway Station
Fare: EUR 11
Operating hours: 4:30 to 1:00 (following day) from the airport terminal (every 30 min)

VAB 2

VIE → To Morzinplatz / Schwedenplatz

Boarding point: Bus stop in front of the airport terminal arrivals hall
Time required: Approx. 22 min. to Morzinplatz/Schwedenplatz
Fare: EUR 11
Operating hours: 4:15 to 0:15 (following day) from the airport terminal (every 30 min.)

Train

Vienna Airport Railway Station (Flughafen Wien Bahnhof) is connected to the underground passageways from the arrivals hall and there are platforms for the private City Airport Train and Austrian Federal Railways (called OBB). From the OBB platform, the S-Bahn suburban railway (S7), rapid train (REX7) and Railjet high speed train go in to Vienna.

City Airport Train

VIE → Wien Mitte Station

Boarding point: Vienna Airport Railway Station, underground boarding point line no. 3
Time required: Approx. 16 min. to Wien Mitte Station (non-stop)
Fare: €14.90
Operating hours: Departs from Vienna Airport Railway Station from 6:07 to 23:37 (30-minute intervals)

Operation of the City Airport Train will be suspended from September 7, 2026, until October 31, 2027, for repairs of the S-Bahn railway in Vienna. During this period, a replacement bus will be running between the airport and Wien Mitte Station.

Suburban Railway S-Bahn (S7, REX7) (ÖBB)

VIE → Wien Mitte Station

Boarding point: Vienna Airport Railway Station underground boarding point line no. 1, no. 2 or no.3A
Time required: Approx. 22 min. to Wien Mitte Station by S7, approx. 19 min. by REX
Fare: EUR 5.40
Operating hours: 4:49 to 1:19 following day (30-minute intervals), REX7: Rapid train that mainly runs on weekday mornings and evenings and does not run on weekends or public holidays

During the period from September 7, 2026, to October 31, 2027, the S-Bahn from the airport will only run to Wien St. Marx Station while the S-Bahn railway in Vienna is undergoing repairs. To reach the city center from there, you must transfer to the no. 18 or no. 71 tram or the 74A bus. Note that the REX7 rapid train from the airport changes its route midway and heads towards the Central Railway Station.