Email Service

We support your travels by providing information in a timely manner from reservation to arrival.

Please register an email address which you can check on your trip.

Information

Emails related to Japan domestic flights boarding on/after May 19, 2026 is sent to the email address registered for receiving notifications regarding international flights.

If you are using different email addresses for Japan domestic flight and international flight notifications, please change the email address as needed.
There are reports that incorrect flight information such as time and flight number is indicated on Gmail.

For correct information, please click the URL in your email and confirm your "Review Reservation Details" display.
When a customer makes a reservation with a Membership No. that has a registered email address, this email address will be shown automatically in the reservation information section.

Inquiries can be easily made through the ANA chatbot during typhoons, snowfall, and other poor weather conditions.

When using a Japan Air Commuter or Amakusa Airlines-operated flight, notifications about flight status on the departure date are not available. Please see the relevant airline's website for your latest flight status.

Email Notifications

How to Register for the Email Service

ANA App Pop-up Notifications

SMS Notifications

Email Notifications

Addressed to Representative

Information provided

Emails are sent to inform about the reservations (including changes and cancellations) and purchase.

Email will be sent to

Address registered as the Main Contact's email address (1 address can be registered per reservation)

Example emails

Complete your reservation and change or cancel a reservation
Day before the payment deadline (if payment is not completed)
When payment is completed
Waitlist application completion and the result of the waitlist
Aircraft changes (Before 50 hours of departure)
Flight schedules change (Before 50 hours of departure)
When your reserved flight has changed (Before 48 hours of departure)

Addressed to passenger

Information provided

Emails are sent to inform about the boarding/flight status

Email will be sent to

Address registered as receiving notifications on boarding/flight status (1 email address can be registered per passenger)

Example emails

Email with e-Ticket itinerary/receipt attached
Check-in notification (24 hours prior to departure) *1
Notification of flight delay (After 50 hours of departure) *1
Notification of flight cancellation (After 50 hours of departure) *1
Notification of the weather condition check result *1
Notification of aircraft change(After 50 hours of departure) *1
Notification of the boarding gate change *1
Notification of the airport standby result *1

Addressed to Arrival/Departure alerts

Information provided

Emails are sent to a person other than the passenger(s) with arrival/departure information of ANA operated flights. *1

Email will be sent to

Address(es) registered as the arrival/departure alerts (two addresses can be registered per passenger)

When emails are sent

Upon departure
Upon arrival

* 1

Not available for flights with other carriers and codeshare flights operated by other airlines.
Flight Status Notification Emails will be sent 24 hours a day.

Addressed to passengers requesting upgrade

Information provided

Emails are sent with information regarding a reservation for which upgrade is requested (including changes/cancellation).

Email will be sent to

Address registered at the time of upgrade request. (1 email address can be registered per reservation.)

How to Register for the Email Service

You can register your email address upon making a reservation and from the Menu on the Reservation Details screen.

Registering through Optional Services After Reservation

Please register using the screen displayed after completing your reservation, or from the menu (which can found on the screen displaying your reservation details).

Reservation-related	Passenger information	Service	Others
Request/Cancel an upgrade Cancellations Check related reservations	Enter/Change Passenger Information	Apply for/Change Services	Receipt Basic Reservation Information Search for Other Reservations Search for EMDs Search/book flights

Reservation-related

Passenger information

Service

Others

Request/Cancel an upgrade

Cancellations

Check related reservations

Enter/Change Passenger Information

Apply for/Change Services

Receipt

Basic Reservation Information

Search for Other Reservations

Search for EMDs

Search/book flights

Reservation-related	Passenger information	Service	Others
Request/Cancel an upgrade Cancellations Check related reservations	Enter/Change Passenger Information	Apply for/Change Services	Receipt Basic Reservation Information Search for Other Reservations Search for EMDs Search/book flights

Reservation-related

Passenger information

Service

Others

Request/Cancel an upgrade

Cancellations

Check related reservations

Enter/Change Passenger Information

Apply for/Change Services

Receipt

Basic Reservation Information

Search for Other Reservations

Search for EMDs

Search/book flights

Registering Basic Reservation Information

You can register using My Menu after logging in from the top page.

Notes

Your security software and email client may cause emails from ANA to be automatically placed in the junk email or trash folders, or even deleted. Please set your email system to receive emails from 121.ana.co.jp and mail.ana.co.jp in advance.

ANA App Push Notifications

Information provided

Receive push notifications via the ANA app regarding flight schedule change(upto 48 hours prior to departure), flight delays, cancellations, weather condition checks and their results, the application of conditions to flight operations, aircraft changes, boarding gate changes, the result of the airport standby and online check-in.

*

Notifications for the day before and the day of departure are not available for codeshare flights operated by other airlines.

Notification will be sent to

Devices on which ANA app push notifications have been enabled.

SMS Notifications

Information provided

SMS notifications are provided regarding flight schedule change(upto 48 hours prior to departure), flight delays, cancellations, weather condition checks and their results, the application of conditions to flight operations, aircraft changes, boarding gate changes, the result of the airport standby and online check-in.

*

Notifications for the day before and the day of departure are not available for codeshare flights operated by other airlines.

Where messages will be sent to

Messages are sent to the number registered for SMS notification.

How to Register

Upon making your reservation, please register on the Passenger Information screen.

Notes

This service is not available for flights with other carriers or codeshare flights operated by other airlines.
SMS notifications are not available in certain countries. Please see Countries Where Short Message Service (SMS) Notifications Are Not Available for details.
If the 2D barcode registered to your smartphone app is not the latest version available, you may not receive any pop-up notifications. If there are any changes to your reservation (including those attributable to ANA), please register your pass again. (Please note that these details will not be updated automatically to your current pass.)

Please kindly note that if a delay or cancellation is confirmed two or more days prior to the departure date of the flight, the flight status information will not be sent via SMS notification but via email only.

Email Notifications

ANA App Push Notifications

SMS Notifications

Information

There are reports that incorrect flight information such as time and flight number is indicated on Gmail.

For correct information, please click the URL in your email and confirm your "Review Reservation Details" display.

Email Notifications

Addressed to Representative

Information provided

Emails are sent to inform about the reservations (including changes and cancellations) and purchase. *1

Email will be sent to

Address registered as the Representative address (1 address can be registered per reservation)

Other

When a purchase is made using the Japan site, a receipt is also attached to the email.

Addressed to passenger

Information provided

Emails are sent to inform about the boarding/flight status

Email will be sent to

Address registered as receiving notifications on boarding/flight status (1 email address can be registered per passenger)

Example emails

Email with e-Ticket itinerary/receipt attached
Check-in notification (24 hours prior to departure) *2
Notification of flight delay (After 50 hours of departure) *2
Notification of flight cancellation (After 48 hours of departure) *2
Notification of aircraft change(After 50 hours of departure)*2
Notification of the boarding gate change *2

Addressed to Arrival/Departure alerts

Information provided

Emails are sent to a person other than the passenger(s) with arrival/departure information of ANA operated international flights. *2

Email will be sent to

Address(es) registered as the arrival/departure alerts (two addresses can be registered per passenger)

When emails are sent

Upon departure
2 hours prior to arrival (for flights with flight time of 5 hours or longer)
Upon arrival

* 1

Information on schedule changes that occurred prior to 48 hours before departure will be sent to you.
Information regarding aircraft changes and seat changes resulting therefrom is only provided for ANA-operated international flights.
* 2

Not available for flights with other carriers and codeshare flights operated by other airlines.

Addressed to passengers requesting upgrade

Information provided

Emails are sent with information regarding a reservation for which upgrade is requested (including changes/cancellation). *2

Email will be sent to

Address registered at the time of upgrade request. (1 email address can be registered per reservation.)

Notes

Your security software and email client may cause emails from ANA to be automatically placed in the junk email or trash folders, or even deleted. Please set your email system to receive emails from 121.ana.co.jp and mail.ana.co.jp in advance.
In order to receive the latest information on your flight, please be sure to register your email address when making your reservation.

We will inform you immediately via e-mail if any schedule changes on your flights.
If you hold a flight reservation, please be sure to register your e-mail address.

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ANA App Push Notifications

Customers Who Wish to Receive ANA App Push Notifications

Information provided

Receive push notifications via the ANA app regarding flight schedule change(upto 48 hours prior to departure), flight delays, cancellations, aircraft changes, boarding gate changes and the online check-in

*

Not available for flights with other carriers, codeshare flights operated by other airlines.

Notification will be sent to

Devices on which ANA app push notifications have been enabled

Download the ANA App from Here

SMS Notifications

For those wishing to receive SMS messages

Information provided

SMS notifications are provided regarding flight schedule change(upto 48 hours prior to departure), flight delays, cancellations, aircraft changes, boarding gate changes, the result of the airport standby and online check-in.

*

Not available for flights with other carriers, codeshare flights operated by other airlines.

Where messages will be sent to

Phone Number for Boarding/Flight Status SMS notification

*

SMS notifications are not available in following certain countries. Please note that the countries where this service is unavailable are subject to change without prior notification.
Democratic People's Republic of Korea
Republic of North Macedonia
Tuvalu
Republic of Nauru
State of the City of Vatican
Abkhazia
Wallis and Futuna
Listed in no particular order.