Receipt issuing service (Japan Domestic Flights)

Here you will find information on how to issue receipts and use the Receipt Web Display Service.

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You will receive an electronic receipt via email upon completing your purchase.
You can also display your receipt on the ANA website.

Regarding Japanese invoice system

Receipts that have met the requirements of the invoice system can be displayed on the ANA app and ANA website.
(ANA Registration Number: T1010401099027)
If you are requesting these receipts, you will also need to provide the date on which the taxable assets were transferred (the actual boarding date).
Please also keep the Ticket Information that shows your itinerary.
The boarding pass or e-Ticket Itinerary Receipt form can also be used as a document with the written actual departure date.
Because ANA's air transportation business is permitted to deliver qualified simplified invoices as specified in Article 70-11(4) of the Order for Enforcement of the Consumption Tax Act, the receipt issued will be a qualified simplified invoice.

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Note that if you have a receipt that does not have the ANA Registration Number listed on it, you can display a receipt that lists the registration number by using the Receipt Web Display Service.

Regarding receipt issuance

From February 1, 2024, we are no longer able to issue receipts for the following at any airports or the ANA Domestic Reservation and Customer Service Center throughout Japan.

Combining multiple receipts into one receipt
Dividing one receipt into multiple receipts
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  Receipts for tickets purchased as a round trip will be issued for the entire round trip. We are unable to issue separate receipts for each one way leg of the journey.
Issuing a receipt for an amount different from the amount received

We apologize for any inconvenience this may cause and appreciate your understanding.

Issuing Certificates for Boarding

Issue eligibility

Receipts can be issued via ANA for flight tickets purchased through designated locations.

ANA app
ANA Website
ANA Reservation and Information Center
ANA domestic airport counter

Payment Method	Issue eligibility
Credit card (including Apple Pay)	〇
ANA SKY COINS	〇
PayPal	〇
Convenience Store	〇
Pay-easy (ATM transaction)	〇
Internet Banking	〇

Notes

Receipts cannot be reissued.
Receipts cannot be issued for ANA Biz.

For details, please see the relevant website.
Receipts cannot be issued for ANA Biz tickets for corporate customers.
For Japan Domestic Flight Awards, receipts will only be issued if the itinerary contains a flight departing from or arriving at an airport for which a domestic passenger facility charge (PFC) is payable. Such receipts will show the amount paid for the PFC.
If you paid for your ticket at a convenience store, a receipt will be issued as proof of payment. Receipts compatible with invoicing systems can be issued via the Receipt Web Display Service.
Cancellation fee cannot be issued from the ANA website. Please use the receipt application form if you need one.
As of May 19, the self-service check-in machines have stopped issuing receipts.

Cases in Which Receipt Inquiries Must be Directed at the Store of Purchase

Purchases from a source other than ANA, such as a travel agency, etc.
Receipt for tickets issued by airlines with which it has interline transportation agreements with ANA.
Receipt for domestic tour packages

Issuance Periods/Methods

The Receipt Web Display Service will be available to use and will display your receipts online.

The period for issuing receipts and the number of times you can do so will vary depending on the method you use.

Receipt Web Display Service

This service displays receipt for tickets purchased on the ANA app, ANA website, through the ANA Domestic Reservation and Customer Service Center, or at ANA domestic flight airport counters.

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Your itinerary will be displayed on the second page (detailed statement) of the receipt.

Issuance period

After the purchase is made until 90 days after the departure date of the final segment of the itinerary

Zoom in (JPG: 68KB)

How to Obtain

Receipt Display

Click the "Receipt Display" button to view a receipt. Alternatively, click the "Receipt" button on the ANA app or ANA website.

You can change the name on the receipt in Japanese or English as desired.
Receipts can be viewed by passenger.

Cases where the Receipt Web Display Service may not be available:

Cancellation charges
Following a change of itinerary, the total flight ticket amount including fare differences
Following a change of itinerary, the amount of the original ticket
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  Only receipts for additional charges can be issued following a change of itinerary.
Tickets purchased via a travel agency (please contact the agency from which you purchased the ticket)
Tickets issued by another airline (please contact the airline from which you purchased the ticket)
Boarding until May 18, 2026

There may be other cases in which you cannot use the "Receipt Web Display Service. In such cases, requests can be made via the Receipt Application Form.

Receipt Application Form

Receipt Application Form
The Receipt Application Form can be used to request a receipt if you cannot use the Receipt Data Web Display Service.

Please click on the ANA Mileage Club Member Passengers button or the General Access button to go to the form.

Delivery

You can choose postal mail or email.

Email

This will be sent to the email address registered in your reservation record.

Postal mail

Delivery is available to addresses within Japan.

Delivery will take a week to 10 days.
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  When there are a high number of inquiries, delivery may take more than 10 days.
ANA Mileage Club Member Passengers

General Access
Notes on Using the Receipt Application Form

In the event of a refund, receipts for cancellation fee will be issued.

For flight tickets purchased using ANA SKY COINS, the amount of ANA SKY COINS used will be listed in a proviso.

To request a receipt for flights taken on or before May 18, 2026, please proceed to the “Receipt Form” from either the “ANA Mileage Club Members Passengers” or “General Access” sections. Please note the following points in advance.

We will send you the receipt by mail.

A maximum of 4 sectors can be issued each person.

Receipt for refund and cancel fee can be issued after refund.